Servicenow Field Service Management (FSM) - Introduction

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FSM 

FSM stands for Field Service Management.

Servicenow FSM Service software is cloud-based solution that 

  • Reduce field service costs.
  • Increase efficiency.
  • Streamline field service operations.
  • Optimize: scheduling and dispatch.
  • Accelerate technician productivity with AI. 
  • Impowering field agents to do their jobs better and faster. 
  • Improved customer satisfaction.
  • helps manager deliver the best experience to the customer.
  • Improve compliance: FSM ensure manager that the appropriate processes are followed to deliver field services.
  • Modernize field services by connecting digital workflows with FSM.
  • Integrate Now Assist with Gen AI to enhance productivity and save the time of field agents.

FSM is Purpose built solutions that connects systems, people, processes on a single platform operates on Now platform which uses a single data model and architecture. 

Since, Now platform is single data model architecture which means FSM can be integrated with other Servicenow products such as ITSM, PPM, SPM, ITOM, CSM and more.


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