Hardware Asset Management (HAM) Exam Blueprint and Q&A

 

Exam Blueprint

Number of Domains	Learning Domain	Percent of Exam
1	IT Asset Management Overview & Fundamentals IT Asset Management Basics Hardware Asset Lifecycle Application Introduction and Recommended Practices Implementing Hardware Asset Management in ServiceNow	20%
2	Data Integrity – Attributes and Data Sources Trustworthy Data Fundamentals Creating Trustworthy Data Hardware Discovery and Normalization HAM Hardware Model Normalization	27%
3	Practical Management of IT Assets Consumables Inventory and Stock Automating Asset Management Lifecycle Contract and Change Management	30%
4	Operational Integration of IT Asset Management Processes Reports and Dashboards Requests and Procurement Extending Asset Management Data Accuracy	18%
5	Financial Management of IT Assets Hardware Contract Financials  IT Cost Management	5%
Total		100%