Hardware Asset Management (HAM) Exam Blueprint and Q&A

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Exam Blueprint

Number of Domains

Learning Domain

Percent of Exam

1

IT Asset Management Overview & Fundamentals

  • IT Asset Management Basics
  • Hardware Asset Lifecycle
  • Application Introduction and Recommended Practices
  • Implementing Hardware Asset Management in ServiceNow

20%

2

Data Integrity – Attributes and Data Sources

  • Trustworthy Data Fundamentals
  • Creating Trustworthy Data
  • Hardware Discovery and Normalization
  • HAM Hardware Model Normalization

27%

3

Practical Management of IT Assets

  • Consumables
  • Inventory and Stock
  • Automating Asset Management Lifecycle
  • Contract and Change Management

30%

4

Operational Integration of IT Asset Management Processes

  • Reports and Dashboards
  • Requests and Procurement
  • Extending Asset Management
  • Data Accuracy

18%

5

Financial Management of IT Assets

  • Hardware Contract Financials
  •  IT Cost Management

5%

Total                                                                                                      

100%

 














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