ServiceNow SAM (Software Asset Management) Fundamentals

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 Software Asset Management (SAM)

SAM is stewardship of software asset from planning through sunset


SAM Goals are :


  • Maintain compliance
  • Optimize spend
  • Support software audits

SAM Process Flow :



Common Terms


Softwaere Allocation

One or more use rights assigned to a specific device or user.


Software Normalization

The process of standardizing discovered software installation data to

defined norms.

Software Reconciliation

The process of producing a compliance position by comparing the

number of software rights acquired against the normalized software inventory.

Software Remediation

Options for resolving license rights compliance issues identified during

reconciliation.

Software Reclamation

The process of identifying unused software and uninstalling it so that the

software rights for the user or device can be repurposed.



Software Asset Lifecycle

There are eight stages in the Software Asset Lifecycle that follow the asset from planning through sunsetting. How the assets moves through these stages will be a theme of this course. 



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