Saervicenow with Ganesha

 Software Asset Management (SAM) SAM is stewardship of software asset from planning through sunset SAM Goals are : Maintain compliance Optimize spend Support software audits SAM Process Flow : Common Terms Softwaere Allocation One or more use rights assigned to a specific device or user. Software Normalization The process of standardizing discovered software installation data to defined norms. Software Reconciliation The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory. Software Remediation Options for resolving license rights compliance issues identified during reconciliation. Software Reclamation The process of identifying unused software and uninstalling it so that the software rights for the user or device can be repurposed. Software Asset Lifecycle There are eight stages in the Software Asset Lifecycle that follow the asset from planning through sunsetting. How the assets moves through the...

  FSM Fundamental Quick Guide PDF FSM Fundamental Overview 10 Questions Work Order State 5 Questions Work Order State and Work Order Task State Relationship The Process Flow, found at the form's top, visually represents the current stage of the work order request and task lifecycle. It advances when specific conditions are fulfilled. Depending on an organization's business requirements, additional sub-states, such as ‘On Route’ and ‘Onsite Arrival’ can be activated and utilized Work Order Initiation Process 5 Questions Qualification Process & Qualifier Qualifiers are crucial in verifying work orders and related tasks, ensuring all details are accurate before dispatching field agents. Members of qualification groups can qualify for work orders in the 'awaiting qualification' state. The qualification process includes: Reviewing and updating details of work orders and tasks. Optionally creating additional work order tasks. Defining task-specific requirements, such as p...