Hardware Asset Management (HAM) Exam Blueprint and Q&A
Exam Blueprint Number of Domains Learning Domain Percent of Exam 1 IT Asset Management Overview & Fundamentals IT Asset Management Basics Hardware Asset Lifecycle Application Introduction and Recommended Practices Implementing Hardware Asset Management in ServiceNow 20% 2 Data Integrity – Attributes and Data Sources Trustworthy Data Fundamentals Creating Trustworthy Data Hardware Discovery and Normalization HAM Hardware Model Normalization 27% 3 Practical Management of IT Assets Consumables Inventory and Stock Automating Asset Management Lifecycle Contract and Change Management 30% 4 Operational Integration of IT Asset Management Processes Reports and Dashboards Requests and Procurement Extending Asset Management Data Accuracy 18% 5 Financial Management of IT Assets Hardware Contract Financials IT Cost Management 5% Total ...